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Model Forum / General / Models / January 2004Trumpeter F4U-4 Missing Parts replacement - gripe
Started the kit over Christmas Vacation- after getting much of the engine together I open the separate box inside - and no metal fret for the control surface hinges and no instrument panel film. I called the distributor at the beginning of January right after the weekend. They take all the details. I call again at the end of last week - I get a recording and leave a message. I call again beginning of this week - customer service isn't there. I try againTuesday - Customer service isn't there. I call again today they transfer me - I get a recording and get to leave another message. This is a $69 kit - I hate to simply trash it or have to buy another, the hinges don't even do anything but attach the control surfaces - the push rod assemblies freeze the surfaces in one position - - anybody else have experience with Trumpeter replacement parts. Is this a quirk or should I really inspect each kit and simply return it if I'm missing a part. Val Kraut I hope this isn't the start of something bad. I just send Trunpeter an e-mail from their web page "contact up" link asking for a replacement sliding canopy section for the 1/32 scale MiG-3 :~( "The world would be a much simpler place if every one could pick and choose their obligations, but we can't and we shouldn't." Major Charles W. Whittlesey Bill, I called again today. Was told the person who takes care of replacements has been out sick - will be back monday - I think they tols me that on last Monday - I'll try again. Maybe email is a better way to go - it can't get lost in the shuffle as easy as a note. Let's let each other know if we get anywhere. I'll post again on monday coming, Val Kraut > I hope this isn't the start of something bad. I just send Trunpeter an e-mail > from their web page "contact up" link asking for a replacement sliding canopy [quoted text clipped - 3 lines] > and choose their obligations, but we can't and we shouldn't." > Major Charles W. Whittlesey >From: "Val Kraut" marvalk@optonline.net > [quoted text clipped - 16 lines] >> and choose their obligations, but we can't and we shouldn't." >> Major Charles W. Whittlesey Well;;;;;if / when I get the replacement canopy part, I will post here and let you know. "The world would be a much simpler place if every one could pick and choose their obligations, but we can't and we shouldn't." Major Charles W. Whittlesey >Started the kit over Christmas Vacation- after getting much of the engine >together I open the separate box inside - and no metal fret for the control >surface hinges and no instrument panel film. I called the distributor at the >beginning of January right after the weekend. Why not just go to the place you bought it? When I have a problem with the kit I'll go back to my distibutor who will get me the part. If they don't have it I take it from another kit and then send that one back as defective. Worse case I'll order a kit to get the parts and send that one back as a defective for credit. The dealer has a bit more leverage than the end user. Distributors are better set up to deal with retailers then individual customers. Dave >From: dhenk@aol.comspamthis (Dave Henk) >>Started the kit over Christmas Vacation- after getting much of the engine >>together I open the separate box inside - and no metal fret for the control [quoted text clipped - 12 lines] > >Dave I don't know the situation with Val, but I did that. The seller advised me I needed to contact the manufacturer for a replacement part. "The world would be a much simpler place if every one could pick and choose their obligations, but we can't and we shouldn't." Major Charles W. Whittlesey |
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