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Model Forum / General / Models / January 2008



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Squadron Flyer / Are they closed ???

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Count DeMoney - 01 Jan 2008 18:55 GMT
Got mine yesterday.  Tried to call 3 times today and after waiting on
hold for 20 minutes each time they just disconnected me.  Tried to
order online and the sale prices were not there.  Are they closed
because of New Years???  I've always ordered on line but when the sale
prices didn't come up I decided to call.  That wasn't a good
experience...........
crw59@earthlink.net - 01 Jan 2008 22:08 GMT
> Got mine yesterday.  Tried to call 3 times today and after waiting on
> hold for 20 minutes each time they just disconnected me.  Tried to
> order online and the sale prices were not there.  Are they closed
> because of New Years???  I've always ordered on line but when the sale
> prices didn't come up I decided to call.  That wasn't a good
> experience...........

I've had nothing but bad experiences with Squadron lately.   their
website does not work for me anymore, could be browser problems, but
never was a problem before.  made a phone order over a month ago and
never got the kit, or got charged either. I figured giving the order
to a real person would work but I guess not.   did an email order the
past few days, we will see how that one goes.  they used to be good
and reliable, but I have concerns now.  Lots of other websites to play
with...but I hope they get their act together.

Craig
Pat Flannery - 02 Jan 2008 01:38 GMT
> I've had nothing but bad experiences with Squadron lately.   their
> website does not work for me anymore, could be browser problems, but
> never was a problem before.

It may be:
A.) You are using a browser program incompatible with their website.
Although it would be great if all browsers would handle all websites the
same, and vice-versa, it's awfully difficult for companies to set things
up that way particularly when you have to interact with them in regards
to ordering things.
B.) You are using a older version of Windows that's having the same
problem.Windows 98 isn't being supported anymore, and it's causing  
problems with a lot of websites when you go to them.

>   made a phone order over a month ago and
> never got the kit, or got charged either. I figured giving the order
[quoted text clipped - 4 lines]
>
>  

It really would be, as they are from back in the good-ol-days of plastic
model building when it was first hitting its stride with international
kits being available in the US.
I was one of their first 150 customers, and back then they were so
efficient that you would have thought the place had its own drill
Sergents overseeing the staff:
"What does that motto say, maggot?"
"Sir, Orders Processed And Shipped Within 24 Hours, Sir!"
"And it is now 24 hours and TWENTY-SEVEN-SECONDS since that order
arrived isn't it?
"Sir! Yes Sir!"
"I can't hear you..."
"SIR,YES SIR!"
"And you know what that means, don't you? Drop and give me 27 good ones,
and make sure you kiss the toe of my boot at the bottom of each
one...that's it...make it nice and wet... SO IT WONT HURT AS MUCH WHEN
IT HEADS UP YOUR "VALLEY PLAZA HOBBIES" LOVIN' a.s!" :-)
Seriously, I think one thing that really worked for them back then is
that most of the staff were model builders themselves, so they were as
keen to get their hands on the new kits as everyone else, and wanted to
make sure the other modelers got them as quickly as possible, out of a
sense of fellowship as much as a desire for profit.*
It's the first generation in most companies that gets things going, the
second that keeps them going, and the third that lets them fall into
decline.
And unfortunately, this could be generation three that we've arrived at.

*On the few times I talked to one of the people on the staff back in the
1970s-1990s, they knew everything about everything they were selling in
detail.

Pat
CCBlack - 02 Jan 2008 05:40 GMT
> cr...@earthlink.net wrote:
> > I've had nothing but bad experiences with Squadron lately.   their
[quoted text clipped - 50 lines]
>
> Pat

I've had some excellent service from Squadron in the recent past.  I
place an order, it gets shipped, and arrives in my mail box.  Boom,
boom , boom.  Just like that.

I remember one time back in the early 1990's I called Squadron with a
question about an advertisement in the flier.  I guess the guy on the
phone didn't like my question, didn't understand me, thought I was an
idiot ... whatever ... but the guy was actually yelling at me on the
phone !

Funny thing is that I just took the harassment from the guy.  Knowing
what I know now I would have been like ... " Um , excuse me what is
your name ?  Can I speak with your supervisor ? "  The guy was a real
jerk. Or having a bad day or both.  It was really no way to treat a
potential customer.

When I talk to them these days ( most of the time I don't by placing
the order on-line ) they are very professional.

Chris
Val Kraut - 01 Jan 2008 22:26 GMT
I believe there was a notice about not taking orders for a few days for
holidays and inventory. I expect they'll be back tomorrow.

                                                                           
           Val Kraut

> Got mine yesterday.  Tried to call 3 times today and after waiting on
> hold for 20 minutes each time they just disconnected me.  Tried to
> order online and the sale prices were not there.  Are they closed
> because of New Years???  I've always ordered on line but when the sale
> prices didn't come up I decided to call.  That wasn't a good
> experience...........
 
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