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Model Forum / General / Models / February 2008Revell Contact Question
Has anyone here ever had success contacting Revell? I recently received my long awaited Visible B-17G kit, and the one critical part (the clear left fuselage) was marred dead center next to the waist gunner window. I could fix any other part, but not the clear plastic fuselage. I dutifully followed the instructions given on Revell's Website but have not heard back from them. When I sent the original request in their site said they would reply in one week. Now their Website has changed that to eight weeks. I've sent two e-mails via their feedback form - no reply. I've called their service 800 number two times and been rolled over to voicemail both times. After leaving my phone number and a description of my problem, I have received no reply. I'd be happy to purchase a replacement part, but their online order page has no parts! I've tried their "How are we doing?" link and got a 404 page not found error. This is the mark of a quality company that wants to stay in business? Any advice would be greatly appreciated. In the meantime, if anyone plans on contacting Revell, good luck! How is it marred? Scratches or mixed plastic from a previous shot (e.g. a silver or grey "cloud" in the plastic? If it is just scratches, those can be buffed out and the entire fuselage side coated with Future to fix it. Cookie Sewell > How is it marred? Scratches or mixed plastic from a previous shot > (e.g. a silver or grey "cloud" in the plastic? [quoted text clipped - 3 lines] > > Cookie Sewell Thanks for your response. It's a rather significant scrape on the inside of the fuselage, possibly caused when the part was ejected from the mold. I understand that there is a chance it can be salvaged by some aggressive sanding and polishing, but at my skill level there is no guarantee the rework won't be noticeable. And, I'm surely not going to be dipping such a large part into Future. I don't have a container large enough to do that, and my wife would murder me if I make a move towards something in the kitchen. Also, in my mind, the part should have been usable out of the box. To add to this aggravation is the lack of response from a company that says they want to have happy customers. Thanks, David > <AMPS...@aol.com> wrote in message > [quoted text clipped - 25 lines] > > David sounds like a time for some added flak damage with the crew attending to the guy who caught a load of flak.. battle damage can fix all kinds of things like this. Craig >> <AMPS...@aol.com> wrote in message >> [quoted text clipped - 28 lines] > > Craig Notice his remake about his skill level. That suggests to me that he would not want to attempt the battle damage you suggest. I agree that parts should be usable out of the box. However, if you cannot get satisfaction from the store that sold you the kit, it is unlikely that you will from the company. Some companies will *sell* you a new sprue carrying the damaged part but there are few, if any, as far as I know, that will simply ship you a new part these days.  SignaturePosted via a free Usenet account from http://www.teranews.com > Has anyone here ever had success contacting Revell? > [quoted text clipped - 18 lines] > Any advice would be greatly appreciated. In the meantime, if anyone plans > on contacting Revell, good luck! ======================================================== Hi there. Forgive me because I can not give you contact info for a live body at Revell. However I have thinned the canopy on 1/48 scale HobbyCraft CF-100s to less than a third of what they were by carefully sraping the inside of them with a hobby knife and then sanding them thinner and thinner with wet-dry paper. I then polished it with grits of hobby sanding film using ultra-fine grits of 8000 and 12000 available at good hobby shops. I hope your problem is simply a scratched part and not a clouded part. Good luck from Peter > >> Has anyone here ever had success contacting Revell? [quoted text clipped - 35 lines] > shops. > You know, most people would have just pulled heated thin transparent plastic over the thing, but if you want to do it the hard way.... :-) Pat > Any advice would be greatly appreciated. In the meantime, if anyone plans > on contacting Revell, good luck! > I wonder if this is connected with their kits vanishing from Walmart? Pat > Has anyone here ever had success contacting Revell? > [quoted text clipped - 18 lines] > Any advice would be greatly appreciated. In the meantime, if anyone plans > on contacting Revell, good luck! All: I can report that Revell finally sent the replacement part. Amazing! Unfortunately, my comments about their crappy Web site and failure to return phone calls still stands. David |
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