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Problems with DHL

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The Old Man - 20 Dec 2008 20:22 GMT
So I won a couple of resin Bird models of Luft '46 aircraft a while
back. The maker, one Rudolf Vogel of Germany, made the kits only after
I won the auction (annoying in its own right) and on 1 December sent
them to my via DHL (which is owned by the German Post Office).
Since then, dead silence.
The DHL website shows the packages being picked up and sent out on 2
December, but nothing after that. I've heard horror stories about this
business before and the early november news that DHL was shutting down
its American operations really isn't a surprise, but has anyone else
had this kind of problem with these guys?
Anyway, that's my venting for the day (well, that and my garage/
workshop is about 43 degrees Fahrenheit right now 8-C ).
eyeball - 20 Dec 2008 23:29 GMT
> So I won a couple of resin Bird models of Luft '46 aircraft a while
> back. The maker, one Rudolf Vogel of Germany, made the kits only after
[quoted text clipped - 8 lines]
> Anyway, that's my venting for the day (well, that and my garage/
> workshop is about 43 degrees Fahrenheit right now 8-C ).

I only had one, excellent, experience with DHL. Perhaps your package
got lost in the shuffle as they shut down the local operation?
Ralph Currell - 21 Dec 2008 00:27 GMT
>I won the auction (annoying in its own right) and on 1 December sent
>them to my via DHL (which is owned by the German Post Office).
>Since then, dead silence.

I don't know about the US, but here in Canada DHL parcels from Germany
are sent via the postal service. Bear in mind that this is the busiest
time of the year for parcel delivery, so possibly it's just slow in
getting there.

Regards,
  Ralph
Daryl - 21 Dec 2008 05:59 GMT
> So I won a couple of resin Bird models of Luft '46 aircraft a while
> back. The maker, one Rudolf Vogel of Germany, made the kits only after
[quoted text clipped - 8 lines]
> Anyway, that's my venting for the day (well, that and my garage/
> workshop is about 43 degrees Fahrenheit right now 8-C ).
My company switched from UPS to DHL it lasted exactly 1 month 1 week we
dropped DHL like a hot potato lousy customer service packages lost and
failure by DHL to follow up hope your package eventually makes it
The Old Man - 23 Dec 2008 00:39 GMT
> > back. The maker, one Rudolf Vogel of Germany, made the kits only after
> > I won the auction (annoying in its own right) and on 1 December sent
[quoted text clipped - 11 lines]
> dropped DHL like a hot potato lousy customer service packages lost and
> failure by DHL to follow up hope your package eventually makes it

So it's been 38 days and the kits ~finally~ came. It's a Christmas
miracle that the box that they were sent in survived the trip.
Picture a shirt box from Macy's (or Gimble's or Hengerer's or any
other clothing store) that have been taped closed on the four sides
(four small stubs). Added to that the box had a nice hole punched in
it about 1 1/2" across.
I did a parts check and everything is accounted for, thank God,  Even
the mailman said that he was surprised that it made it.
I won't be doing business with this guy any time soon, which is a
shame because he does nice work.
OldSchool - 23 Dec 2008 16:46 GMT
Yep...DHL is part of the German Post Office.  The USA side of the Air
Freight operation is going to be contracted to UPS going forward.
Approximately 4-6000 folks in Wilmington Oh (just up the road from
work) are without work, or soon will be.

The state is trying to get DHL's use of UPS declared a
monopoly....which probably ain't gonna fly with FedEx still in
business.
Mad-Modeller - 24 Dec 2008 06:18 GMT
> Yep...DHL is part of the German Post Office.  The USA side of the Air
> Freight operation is going to be contracted to UPS going forward.
[quoted text clipped - 4 lines]
> monopoly....which probably ain't gonna fly with FedEx still in
> business.

I know of people who went to DHL to get away from UPS.  Reminds me of
folks who move to the desert to escape snow...;)

Bill Banaszak, MFE Sr.
someone@some.domain - 24 Dec 2008 06:37 GMT
>> Yep...DHL is part of the German Post Office.  The USA side of the Air
>> Freight operation is going to be contracted to UPS going forward.
[quoted text clipped - 9 lines]
>
>Bill Banaszak, MFE Sr.
shaddup.
Art Murray - 27 Dec 2008 22:25 GMT
You are relatively fortunate. A group of us use to order kits from Germany
during the time the dollar was so strong. Out of four shipments one arrived
unscathed, one arrived partially damaged, one never arrived and the fourth -
you won't believe! The fourth package of 25 kits arrived and one would never
recognize that it had once been a rectangular box. It arrived in the shape
of a corpse wrapped in wet cardboard and about six rolls of packaging tape.
I weighed the box. Based on the label's original shipping weight the
shipping box and 25 kits absorbed seven pounds of water (about 1 gallon)!
They kit boxes were all ruined.

I sent digital photos of the mess to the German vendor. The vendor and I
arrived at a reasonable reimbursement. All decals and most instructions were
ruined but the kits were okay. So I sold the kits as "bagged kits",
subtracted that amount from the original invoice and the vendor refunded me
the difference. DHL was nonchalant about the whole thing. They didn't give a
damn. I quit buying from the vendor because as a German vendor they had to
use DHL to ship to the U.S. We amicably agreed to no longer do business. I
hated it. The vendor was very nice about the whole episode.

On Dec 21, 12:59 am, "Daryl" <dwalter...@tampabay.rr.com> wrote:
> "The Old Man" <Braung...@verizon.net> wrote in
> messagenews:9f2d46ca-1cd2-4855-9f83-56b4d33fe01b@k36g2000yqe.googlegroups.com...>
[quoted text clipped - 14 lines]
> dropped DHL like a hot potato lousy customer service packages lost and
> failure by DHL to follow up hope your package eventually makes it

So it's been 38 days and the kits ~finally~ came. It's a Christmas
miracle that the box that they were sent in survived the trip.
Picture a shirt box from Macy's (or Gimble's or Hengerer's or any
other clothing store) that have been taped closed on the four sides
(four small stubs). Added to that the box had a nice hole punched in
it about 1 1/2" across.
I did a parts check and everything is accounted for, thank God,  Even
the mailman said that he was surprised that it made it.
I won't be doing business with this guy any time soon, which is a
shame because he does nice work.
frank - 31 Dec 2008 13:31 GMT
I bought a batch of his kits off of eBay a few weeks ago.
Having seen these posts, I was concerned about mine. However, they
arrived yesterday, packed in a sturdy cardboard box. The box even
appears to be relatively unscathed as well. It took less than a month
to arrive, even during the Christmas season. I agree, especially
overseas packages should be packaged well. I've gotten ridiculously
poorly packaged items, both domestic & foreign, that I'm amazed I got
them intact. Over the years, I got an Action Man (12" GI Joe from
England), simply stuck in a brown envelope, (shipped from the UK), a
Monogram Cessna 180 without a box wrapped in cellophane & stuck in a
brown envelope, with the windshield crushed & the seller asked "what
do you expect for xx dollars?) (I left them a negative) & even a big
Nylint steel Dump Truck shipped in a Priority bag/envelope! Of course,
every corner of the truck had found its way thru the bag!

> > > back. The maker, one Rudolf Vogel of Germany, made the kits only after
> > > I won the auction (annoying in its own right) and on 1 December sent
[quoted text clipped - 24 lines]
>
> - Show quoted text -
 
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