Contacting Bachmann

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

'Captain' Kirk DeHaan - 29 Jun 2005 15:10 GMT

I need some parts for a Doodlebug I bought. I've tried to contact
Bachmann via their website but get an error when trying to post a
service request. Appears to be a software error on their site. They
also never return my calls. Anyone have a reliable way of contacting them?

BTW, I bought the unit in N.Y. when on a visit. I live on the other
side of the country so dealing with the shop is difficult.

Kirk

Reply to this Message

Roger T. - 29 Jun 2005 18:49 GMT

>I need some parts for a Doodlebug I bought. I've tried to contact
> Bachmann via their website but get an error when trying to post a service
> request. Appears to be a software error on their site. They also never
> return my calls. Anyone have a reliable way of contacting them?

I've order several parts, for kitbashes, from Bachmann and had no problems.
Usually very prompt and helpful service.

Try asking at their "Ask the Bach Man" site: -

http://www.bachmanntrains.com/home-usa/index.html

Cheers
Roger T.

Home of the Great Eastern Railway
http://www.highspeedplus.com/~rogertra/

Reply to this Message

G.M. - 30 Jun 2005 03:46 GMT

Spend the dime and use the regular number posted on the website. Fast
service that way.

> I need some parts for a Doodlebug I bought. I've tried to contact
> Bachmann via their website but get an error when trying to post a
[quoted text clipped - 5 lines]
>
> Kirk

Reply to this Message

Mark Mathu - 30 Jun 2005 08:01 GMT

>> They also never return my calls.
>
> Spend the dime and use the regular number posted on the website. Fast
> service that way.

Kirk: What number do you call? You live in Ohio, correct?

G.M.: There are at least three numbers listed on the web site - which one is
the "regular number" that you refer to above?

Reply to this Message

G.M. - 30 Jun 2005 15:17 GMT

215-533-1600

>>>They also never return my calls.
>>
[quoted text clipped - 5 lines]
> G.M.: There are at least three numbers listed on the web site - which one is
> the "regular number" that you refer to above?

Reply to this Message

'Captain' Kirk DeHaan - 01 Jul 2005 03:04 GMT

Thanks

G.M. said the following on 6/30/2005 7:17 AM:

> 215-533-1600
>
[quoted text clipped - 7 lines]
>> G.M.: There are at least three numbers listed on the web site - which
>> one is the "regular number" that you refer to above?

Reply to this Message

Model Forum / General / Railroads / July 2005

Contacting Bachmann