Atlas: #%^&*+!!!
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P. Roehling - 02 May 2008 07:34 GMT Bought a pair of Atlas SD-35s a few years ago, mainly to use them as helpers on my S.P. ore train because it happened that they ran at the same speeds as my Overland locos that are usually the primary power. Except for wearing the plating off some of the drivers in record time, I didn't have any problems with them until last week when one of them sustained a drive-line failure and one of it's trucks ceased to function.
So I disassembled it, discovered that one of the Delrin universal joints next to the motor had snapped in half, dug out the parts list so I could order a new one from Atlas, and dialed their 800 number.
The nice man there told me that (A) the universals in those locos broke on a regular basis, so they had redesigned them, (B) they were out of replacement parts *because* the universals broke on a regular basis, and, (C) they were not going to be getting in any more of these parts at any time in the future.
I asked him if their updated drive line components could be adapted to the ones with the bad universals, and he told me that they didn't interchange as far as he knew. End of exchange.
This brings up a few questions:
1. Whatever happened to supporting your products?
2. Does Atlas seriously expect everyone who bought one or more of their SD-35s to throw them away like a used Kleenex when a simple part fails?
3. Anybody out there need a nicely weathered Southern Pacific SD-35 paperweight?
-Pete
Malcolm Donaldson - 02 May 2008 07:55 GMT Pete, If you are real quick Northwest Short Line may be able to help you, but be advised they plan to close down this month. Fred is retireing after 5- years. Malcolm.
> Bought a pair of Atlas SD-35s a few years ago, mainly to use them as helpers > on my S.P. ore train because it happened that they ran at the same speeds as [quoted text clipped - 28 lines] > > -Pete Dale Carlson - 02 May 2008 09:55 GMT This is certainly bad news. You meant to type "50 years", of course. There's nothing on the web site mentioning this. Is there no chance that someone else will take the business over?
Dale
> Pete, If you are real quick Northwest Short Line may be able to help you, >but be advised they plan to close down this month. Fred is retireing after >5- years. Len - 02 May 2008 10:23 GMT > Bought a pair of Atlas SD-35s a few years ago, mainly to use them as helpers > on my S.P. ore train because it happened that they ran at the same speeds as [quoted text clipped - 28 lines] > > -Pete Any chance the universal joints in the A-Line/PPW 12030 or 12031 kits could be adapted to your Atlas loco?
Len
P. Roehling - 02 May 2008 19:40 GMT > Any chance the universal joints in the A-Line/PPW 12030 or 12031 kits > could be adapted to your Atlas loco? Dunno. This just happened Tuesday, and I haven't yet had a chance to look into potential substitutes. But thanks for the suggestion.
-Pete
Wolf Kirchmeir - 02 May 2008 12:50 GMT [...snip tale of woe...]
> This brings up a few questions: > > 1. Whatever happened to supporting your products? ROTFLMAO.
> 2. Does Atlas seriously expect everyone who bought one or more of their > SD-35s to throw them away like a used Kleenex when a simple part fails? You could put them on your display shelf, or gut them and use them as dummies. Actually, you have a better idea, as your next question shows:
> 3. Anybody out there need a nicely weathered Southern Pacific SD-35 > paperweight? Hey, that's an idea -- mount the ting on a nice bit of oak or cherry, attach nicely weathered track, and mount the loco with a screw/bolt from underneath into the fuel tank. Sell it for a pretty penny at your next craft show, and offer to custom-build similar stuff for exorbitant prices. ;-)
> -Pete
 Signature wolf k.
John Fraser - 02 May 2008 15:12 GMT Good morning Pete;
> Bought a pair of Atlas SD-35s a few years ago, mainly to use them as > helpers on my S.P. ore train because it happened that they ran at the same [quoted text clipped - 28 lines] > > -Pete Did they do a complete design overhaul in the sense an air cooled engine now resides in place of an indirect air cooled engine?
Cheers, John
Jack - 02 May 2008 15:38 GMT Micro Mark has a drive shaft and universals - not sure they would fit, but they're pretty much the same as a Stewart drive shaft.
http://www.ares-server.com/Ares/Ares.asp
or keyword: universal
Jack
P. Roehling - 02 May 2008 19:43 GMT > Micro Mark has a drive shaft and universals - not sure they would fit, but > they're pretty much the same as a Stewart drive shaft. Yeah, I've seen those and may give them a try. I've yet to measure the Atlas motor's drive shaft, but I suspect it's probably 2mm., and if it is it would probably work.
Thanks for the suggestion,
-Pete
Ken Rice - 02 May 2008 23:46 GMT >Bought a pair of Atlas SD-35s a few years ago, mainly to use them as helpers >on my S.P. ore train because it happened that they ran at the same speeds as [quoted text clipped - 28 lines] > >-Pete That sounds like something they should have a recall for.
I have four of those engines, but I don't use them much so they haven't failed.
Maybe I'll offer them for sale at the next train show.
 Signature Ken Rice -=:=- kennrice (AT) erols (DOT) com http://users.erols.com/kennrice - Lego Compatible Flex Track, Civil War Round Table of DC & Concentration Camp made of Lego bricks http://members.tripod.com/~kennrice Maps of Ultima 7 Parts 1 & 2, Prophecy of the Shadow, Savage Empire, Crusaders of Dark Savant & Others.
P. Roehling - 03 May 2008 00:28 GMT > That sounds like something they should have a recall for. > > I have four of those engines, but I don't use them much so they haven't > failed. > > Maybe I'll offer them for sale at the next train show. If so, try to sell them to someone who you dislike and are never going to see again. ;-P
-Pete
Bill - 03 May 2008 01:41 GMT Pete replied... *** If so, try to sell them to someone who you dislike and are never going to see again. ;-P ----------------------------------------------------
I like that!
Bill
P. Roehling - 03 May 2008 03:36 GMT > Pete replied... > *** If so, try to sell them to someone who you dislike and are never > going to see again. ;-P > ---------------------------------------------------- > > I like that! It's the same advise I give to customers of mine who've bought a bad guitar on eBay and are wondering what to do with it. (Hey, it's better than painting it white and using it for an ivy planter!)
-Pete
Roger T. - 03 May 2008 06:50 GMT >>Bought a pair of Atlas SD-35s a few years ago, mainly to use them as >>helpers [quoted text clipped - 5 lines] >>with them until last week when one of them sustained a drive-line failure >>and one of it's trucks ceased to function.
>>This brings up a few questions: >> >>1. Whatever happened to supporting your products? Substitute Athearn Genisis 4-6-2 and 2-8-2 for Atlas SD-35s and quitcha whining.
Serriously, you have a good point but nobody these days, except Bachmann Spectrum, offer full support for their products.
You can send back a 20 year old Botchmann 2-8-0 and for $20.00, they'll send you their latest DCC ready Spectrum 2-8-0, probably the finest North American steam model ever built.
Who else offers that support?
-- Cheers
Roger T. Home of the Great Eastern Railway at:- http://www.highspeedplus.com/~rogertra/ Latitude: 48° 25' North Longitude: 123° 21' West
P. Roehling - 03 May 2008 07:28 GMT > Seriously, you have a good point but nobody these days, except Bachmann > Spectrum, offer full support for their products. [quoted text clipped - 5 lines] > > Who else offers that support? Dunno, but you're right about Bachmann. I bought one of their 3-truck shays a few years ago, and as soon as I got it out of the box I discovered that one of the universal joints was broken.
I called Bachmann that same day, and two days later got a padded envelope that contained not just a replacement universal joint, but enough parts to essentially rebuild the entire drive train! When I called to tell them that they'd apparently sent me someone else's order, they said "No, those are for you. We want you to be happy with your purchase".
I am.
-Pete
Mark Mathu - 04 May 2008 09:41 GMT > I called Bachmann that same day, and two days later got a padded envelope > that contained not just a replacement universal joint, but enough parts to > essentially rebuild the entire drive train! When I called to tell them > that they'd apparently sent me someone else's order, they said "No, those > are for you. We want you to be happy with your purchase". Good for you, good for Bachmann; and good for model railroading as a whole that Bachmann does this.
Val - 04 May 2008 17:55 GMT > I called Bachmann that same day, and two days later got a padded envelope > that contained not just a replacement universal joint, but enough parts to > essentially rebuild the entire drive train! When I called to tell them > that they'd apparently sent me someone else's order, they said "No, those > are for you. We want you to be happy with your purchase".
>Good for you, good for Bachmann; and good for model railroading as a whole >that Bachmann does this. As much as we deride Bachmann (in the N-scale world, anyway), I've got to say that I've had couple good service experiences like this from them.
Steve Caple - 03 May 2008 07:32 GMT > Serriously, you have a good point but nobody these days, except Bachmann > Spectrum, offer full support for their products. [quoted text clipped - 4 lines] > > Who else offers that support? Sure as hell not Mickeysoft!
I mean, that diseasel cost a lot less than a copy of Vista, and at least it didn't break any of his other engines.
 Signature Steve
John Fraser - 03 May 2008 15:27 GMT >> Serriously, you have a good point but nobody these days, except Bachmann >> Spectrum, offer full support for their products. [quoted text clipped - 11 lines] > it > didn't break any of his other engines. Keeping in mind that Micro-soft paid for the development of its first IBM PC product (MS-DOS 1), and didn't invent it. While Bill Gates was a programmer, he wasn't an engineer. In the case of Atlas and not unlike Microsoft, they're gambling on your loyalty.
Cheers, John
Steve Caple - 03 May 2008 17:22 GMT > Keeping in mind that Micro-soft paid for the development of its first > IBM PC product (MS-DOS 1), and didn't invent it. Or, rather, bought it and re-sold it (or rights to it) for a big markup. But Gates and Ballmer are, as far as I know, completely responsible for Fistula - er, uh, the gaping wound known as Vista.
PS - I just finished reading a thread in another group where a fellow had his Vista broken - or many of his programs that had been running, miraculously, and after a fashion at that, under Vista - after he installed some Sony-Ericsson phone software. Remember the Sony music CD's with DRM software that installed a rootkit virus - er, uh, application - the first time you played them?
 Signature Steve
Pac Man - 03 May 2008 18:10 GMT > Bought a pair of Atlas SD-35s a few years ago, mainly to use them as > helpers on my S.P. ore train because it happened that they ran at the same > speeds as my Overland locos that are usually the primary power. Except for > wearing the plating off some of the drivers in record time, I didn't have > any problems with them until last week when one of them sustained a > drive-line failure and one of it's trucks ceased to function. Any thought to posting this on the Atlas Forum? You might get more than a few ideas...
Paul A. Cutler III ************* Weather Or No Go New Haven *************
bladeslinger@earthlink.net - 04 May 2008 14:47 GMT
>2. Does Atlas seriously expect everyone who bought one or more of their >SD-35s to throw them away like a used Kleenex when a simple part fails? >3. Anybody out there need a nicely weathered Southern Pacific SD-35 >paperweight?
I know this isn't the answer you want to hear, but ever considered using that model as a background model on your layout? Just have it parked on a siding or in a loco terminal or something. Could you possibly get a new SD35 in whatever road name you could find inexpensive and swap the shells?
P. Roehling - 04 May 2008 19:27 GMT >>2. Does Atlas seriously expect everyone who bought one or more of their >>SD-35s to throw them away like a used Kleenex when a simple part fails? [quoted text clipped - 3 lines] > I know this isn't the answer you want to hear, but ever considered > using that model as a background model on your layout? See "paperweight", above.
> Just have it parked on a siding or in a loco terminal or something. No room.
> Could you possibly get a new SD35 in whatever road name you could find > inexpensive and swap the shells? Sure. But why would I want to buy a locomotive that I *knew* had a defectively designed drive train that was likely to break down all over again?
-Pete
bladeslinger@earthlink.net - 05 May 2008 12:52 GMT >> Could you possibly get a new SD35 in whatever road name you could find >> inexpensive and swap the shells? > >Sure. But why would I want to buy a locomotive that I *knew* had a >defectively designed drive train that was likely to break down all over >again? I thought you said they'd redesigned the drive, correcting the problem, but that finding the replacement parts for older units was hard. If that's the case, then buy a newer unit and replace the shell.
P. Roehling - 05 May 2008 20:32 GMT > >> Could you possibly get a new SD35 in whatever road name you could > find inexpensive and swap the shells? [quoted text clipped - 7 lines] > hard. If that's the case, then buy a newer unit and replace the > shell. But why would I buy another engine from a company that admittedly marketed a defective product and then refused to stand behind it when things went south?
If they'd do it once without apology, they'd certainly do it again!
Geezer - 05 May 2008 14:36 GMT Every era seems to have its life-limiting issues. Almost no Dorfan survives due to disintegration of the die cast alloy they used. Some batches of prewar Lionel had similar problems (warped bellies is a common problem on the O-72 City of Salina sets), as did a lot of postwar John English, and to a lesser extent Ulrich and early Mantua and Roundhouse.
I find the problem of the plastic era is splitting of drive components made from the tough Nylon - Delrin - etc. type engineered plastics. A high percent of the RoCo made Atlas O scale F-9s I have encountered have cracks in the axle gears. It is as if the parts were designed with too tight an interference fit between the gear and the half axles, and/or these plastics become more brittle with age. The crack starts at the axle, but radiates out through the gear, resulting in one pair of gear teeth with an extra large spacing that results in a "clunk - clunk - clunk" as it runs (if it runs). Fortunately, these F-9s have hubs on the gears, and I have been able to repair them by putting collars made from K&S nesting brass tube around the hobs, then reaming out the axle holes for a less tight fit, and reassembling. I have had the same problem with a variety of Bachmann items - a G-gauge trolley and several of the Chinese made split chassis HO locomotives. Unfortunately these don't lend themselves to repair. I have not found Athearn to have this problem, but they seem to have used a less exotic plastic for their drive components.
I wonder if the problem 30 years from now with the current generation of models will be electronic? (How many people can still read and have software that can interpret the data on their old 5.25" floppies, or play 8-track tapes?) If one wants models that will have prolonged service life, I think brass is the sure bet. The worst I've found is disintegrated foam packing that has ruined a couple paint jobs, and dried out rubber tube couplings between the motor and worm. Geezer
> Bought a pair of Atlas SD-35s a few years ago, mainly to use them as > helpers on my S.P. ore train because it happened that they ran at the same [quoted text clipped - 28 lines] > > -Pete
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