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Model Forum / Radio Controlled / Air Models / July 2006got stuffed by uk-walkera
all pictures and text indicate a crash kit. Rang up to say mine was missing, 'we don't do one we mean the training landing kit.' went to leave negative feedback and 'you need to be a member for more than five days'. This just sucks! Well if you tell us which item on which of their two websites and EBay shop you are referring to it might help!. Greg > all pictures and text indicate a crash kit. Rang up to say mine was > missing, 'we don't do one we mean the training landing kit.' went to leave > negative feedback and 'you need to be a member for more than five days'. > This just sucks! Its all the same bloke. http://www.uk-walkera.com/shop/ http://www.model-gadget.com/shop/index.php http://www.rcheli.co.uk/shop/ http://www.pspgear.biz/shop/index.php my actual purchase http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=110008618184&ssPageName=ADM E:B:EOIBSA:UK:11 > Well if you tell us which item on which of their two websites and EBay > shop [quoted text clipped - 6 lines] >> negative feedback and 'you need to be a member for more than five days'. >> This just sucks! > my actual purchase http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=110008618184&ssPageName=ADM E:B:EOIBSA:UK:11 It clearly says it includes a crash kit so a crash kit it should included. However, Ebay is clearly dead right not to let beginners leave negative as you've just proven! You should not have rushed to leave negative, that's stupid, you should go through the complaint procedure first. This is why so many people won't take a bid from someone less than 5 points. First contact the seller and tell him you won't accept it and will file a complaint if he doesn't put things right. Give him a reasonable time and if he doesn't then select "report and item not received" from the menu next to the item in My Ebay. Yes I know it's misnamed but you will have the chance to say that it was received but not as described. If you bought it with PayPal you will be redirected to file through them. Follow the dispute procedure properly, if they still refuse raise it to a claim for the full amount you paid. I'm in the middle of one right now because some twat is selling broken items as "tested and working", he even got me to make a 50 mile round trip to pick up a replacement and didn't show!, he's too arrogant to even participate in the dispute procedure which is his loss, because in 3 more days he will lose by default 8-). Admittedly paypal will take a cut so I'll still be out of pocket, but at the rate he's going he'll lose his account soon which is far better than just leaving a negative and getting nothing. Once you do leave negative you lose any leverage over the seller, keep that in reserve. Greg >> my actual purchase >> [quoted text clipped - 4 lines] > However, Ebay is clearly dead right not to let beginners leave negative as > you've just proven! well i ordered something, he said tough thats what i said but not what i meant. You should not have rushed to leave negative, that's > stupid, you should go through the complaint procedure first. I did ring him up in person after emailing and getting no response. This is why so > many people won't take a bid from someone less than 5 points. > > First contact the seller and tell him you won't accept it and will file a > complaint if he doesn't put things right. > Give him a reasonable time and if he doesn't then select "report and item > not received" from the menu next to the item in My Ebay. Yes I know it's [quoted text clipped - 4 lines] > Follow the dispute procedure properly, if they still refuse raise it to a > claim for the full amount you paid. > I'm in the middle of one right now because some twat is selling broken > items [quoted text clipped - 14 lines] > > Greg > I did ring him up in person after emailing and getting no response. So start the complaints procedure, that on it's own may be enough to get him to change his mind and if not you can raise it to a claim, but once you've left negative you can't just withdraw it so what incentive does he have ?. In fact he's most likely just to give you negative in retaliation which would leave you up sh.t creek with a minus feedback, most have their profile set to block bids by minuses so you couldn't even bid!. I'm afraid your attitude is exactly why EBay has changed the rules about beginners giving negative, it's as much to protect you as the sellers. Greg I have consulted others and posted the description and it is generally agreed that I am owed a crash kit as a crash kit you advertised. You're poor grasp of English is no excuse. I have been advised to start a complaints procedure with ebay and possibly paypal. -----Original Message----- From: sales@pspgear.biz [mailto:sales@pspgear.biz] Sent: 24 July 2006 19:16 To: ian lincoln Subject: Re: ebay purchase crash kit also mean training kit ( under carriage ), spare blade & tail blades is total not been mentioned in my listing... so i guess , have misundertsood the listing description.. ----- Original Message ----- From: "ian lincoln" <ian-lincoln@blueyonder.co.uk> To: <sales@pspgear.biz> Sent: Thursday, July 20, 2006 10:11 AM Subject: ebay purchase > No crash kit. That is to say no spare main blades or spare tail > blade. I rechecked the ebay listing to make sure it is not different > from your website. Its also shown in one of the pictures. I will > wait for this matter to be resolved before leaving feedback. > PACKAGE INCLUDE: > Dragonfly 4 Channel Micro Helicopter. > 8.4 V @ 650 mA battery. High Speed Charger. > 2 installed mini control servos. > Mixer and speed controller. > Crash Kit. > Simulator disc. > Simulator cable to connect transmitter to PC. > I have consulted others and posted the description and it is generally > agreed that I am owed a crash kit as a crash kit you advertised. You're poor > grasp of English is no excuse. I have been advised to start a complaints > procedure with ebay and possibly paypal. I would agree with that, and suspect that it's not a deliberate con but a simple case of him not having English as his first language. Hopefully he will value his customers, make recompense to you and change the wording of his ads to remove the problem, keep us posted... Greg I have already crashed the heli so returning in good condition would be a problem. As for ebay I bought it there by accident while researching prices to sell the other copter. I had already tried to purchase said copter from you on a number of occasions but had trouble with your site. The ebay site price incidently is what you were charging on your own site up til the week before. As for ebay and paypal, I insist you change the wording of your adverts and remove the photo containing the crash kit. After that I will let the matter go. -----Original Message----- From: sales@pspgear.biz [mailto:sales@pspgear.biz] Sent: 24 July 2006 23:24 To: ian lincoln Subject: Re: ebay purchase i have to say you are unbelieveable cheap, correct me if my english is bad in this sentence. you started to placed your order in my site, then you move to ebay as they were £10 CHEAPER , and now you tried to debate over a simply word of "crash kit" just to get an extra blades?!!. unbelieveable.!! i have personally explained to you over the phone on weekend, and i thought , that's it, it's finish. please return all of them to me and i refund your money less the original postage, please don't use ebay and paypal to threatened me just to get an advantage .. return them to me in good condition, and i'll process your refund. you embarassed the nation of modellers.. modeller respect what they buy in a every value of it's cost. i have throw in a free simulator, simulator cable and a crash kit, and if you still think of getting more from your £70, please don't buy it, save the £70 , i'll process your refund as soon as the heli arrive, you might need the £70 for something more important. > As for ebay and paypal, I insist you change the wording of your adverts and > remove the photo containing the crash kit. After that I will let the matter > go. Somehow I doubt I'll ever deal with this character, but one thing you may like to try when all else has failed, as I suspect it will, is to report his auctions as being deceitful. EBay seems all too happy to pull auctions for the slightest breach of it's rules so at least that may get them corrected. Greg >You're poor grasp of English is no excuse. ^^^^^ Pot calling kettle ... >>You're poor grasp of English is no excuse. > > ^^^^^ Pot calling kettle ... spelling and punctuation versus not knowing difference between training undercarriage and crash kit. > >>You're poor grasp of English is no excuse. > > > > ^^^^^ Pot calling kettle ... > > spelling and punctuation versus not knowing difference between training > undercarriage and crash kit. Not knowing the difference between "Your" and "You're" is a little more than a spelling and punctuation error. One has to wonder whether you would be quite so vocal if you had checked the contents of the delivered package and hadn't already crashed your purchase before starting to lambast the seller. Steve >> >>You're poor grasp of English is no excuse. >> > [quoted text clipped - 6 lines] > than > a spelling and punctuation error I do know the difference just typing too fast too. Opps I mean oops i did it again. > One has to wonder whether you would be quite so vocal if you had checked > the > contents of the delivered package and hadn't already crashed your purchase > before starting to lambast the seller. > > Steve I checked the contents the moment it arrived and noticed the MISSING blades. As i already own 3 other copters I know that they are the most likely to break. Yes i got spare blades with those. I almost bought a jp twister cos that too comes with a crash kit that includes training undercarriage extra set of rotors and spare tail rotor. I was comparing like for like. If i'd known i'd have to fork out £8 for rots and £8 for rear blades i would have swayed towards the twister. Walkeras may be pre assembled but they are by no means ready to fly. I figured he'd simply stuff some blades in the post. they certainly don't cost him the retail price. Instead he rather refund the entire copter. Rather pointless. Sending it straight back means losing £10 off the bat plus the return postage so he gets away with it. Anyway i bought replacement blades and i didn't buy them from him. p.s plonk! > I checked the contents the moment it arrived and noticed the MISSING blades. Then that should have said to you that you needed to contact the seller and resolve the issue immediately and before attempting to fly the thing with the attendant risk (realized, as it happens) of crashing, damaging and rendering it in a non-returnable state. I've had a look at the item from your link earlier in this thread. The seller makes it quite clear: "If for any reason you are not happy with the transaction or the item then please get in touch.". I think it's fair to say that he shouldn't need to add: "....before you damage or break the goods". > As i already own 3 other copters I know that they are the most likely to > break. Yes i got spare blades with those. I almost bought a jp twister cos [quoted text clipped - 3 lines] > swayed towards the twister. Walkeras may be pre assembled but they are by > no means ready to fly. From previous posts you would seem to have already had experience of a Walkera and of crashing prior to this purchase. There is, apparently, plenty of stony ground there. > I figured he'd simply stuff some blades in the post. they certainly don't > cost him the retail price. Perhaps you'd like him to have sent you another helicopter too. I'm sure they don't cost him the retail price either. > Instead he rather refund the entire copter. > Rather pointless. Sending it straight back means losing £10 off the bat > plus the return postage so he gets away with it. Anyway i bought > replacement blades and i didn't buy them from him. Postage is almost always non-refundable, whether you buy something from eBay or from any other mail-order outlet. The delivery service which you paid for has been fulfilled, so that cost has been used up not lost. Even where a retailer states "Free delivery", you will still have to bear the burden of any cost of returning the item if there are any problems. Notwithstanding his statement on the sale page "No Refund policy offered, unless item is return to me within 48 HOURS without open/ damage the packaging", the seller quite generously offered you the opportunity to return the item for a full refund of the purchase price long after his return deadline had passed. He wasn't trying to get away with anything. You might like to correct me if I'm wrong, but it seems to me that you didn't enter into this transaction with your eyes closed. Although you said in an earlier post: "As for ebay I bought it there by accident while researching prices to sell the other copter.", "accidental" purchases are almost impossible on eBay. When you click either the "Bid now" or "Buy it now" button you have to go through two further screens before your bid is accepted (first entering the bid amount and then confirming the bid). It is therefore highly unlikely that you could have mistakenly made a purchase bid by accident. If you genuinely went through three stages of purchasing the item without realizing what you were doing then the seller (particularly an eBay store seller such as he is) would have almost certainly accepted an email apologizing for your error and would have cancelled the purchase there and then. Steve >>You're poor grasp of English is no excuse. > > ^^^^^ Pot calling kettle ... Kiss my knee you ear hole. :P |
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