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Model Forum / General / Railroads / May 2005Good Service - Mainly Trains
I'd like to mention the good service that I received from Mainly Trains recently. I placed an order through their website on Friday 20th. Due to a bit of finger trouble on my part, I mistyped a digit on my credit card number and so they emailed me immediately with a query. I resolved the query on Saturday morning and took the opportunity to add to my order. Received the goods today, Monday 23rd before 10am! This wasn't a big order by any means - less than a tenner - and I'd messed around adding things. However, it received the same care and good service as all my orders from this supplier. Thanks very much Dave! I must point out that I have no connection with the company except as a very satisfied customer. http://www.mainlytrains.co.uk/  SignatureEnzo I wear the cheese. It does not wear me. On 23/05/2005 19:26, Enzo Matrix wrote, > I'd like to mention the good service that I received from Mainly Trains > recently. If anyone hasn't tried Mainly Trains, they are very well recommended. The service Enzo describes is typically excellent! They even seem to know whether something should be shipped to my home address or work address without needing to be told! SignaturePaul Boyd http://www.paul-boyd.co.uk/ http://www.ecsl-ltd.com/ > On 23/05/2005 19:26, Enzo Matrix wrote, >> I'd like to mention the good service that I received from Mainly [quoted text clipped - 4 lines] > They even seem to know whether something should be shipped to my > home address or work address without needing to be told! Maybe they are psychic, and dispatch your order before they receive it! SignatureMartin S. On 24/05/2005 17:35, MartinS wrote, > Maybe they are psychic, and dispatch your order before they receive it! Sometimes I wonder, but I think it has more to do with if it will arrive on a weekday they send it to work! Obviously they have both addresses on file :-) The fact that Mainly Trains aren't a million miles away from me may help delivery times! SignaturePaul Boyd http://www.paul-boyd.co.uk/ http://www.ecsl-ltd.com/ > On 24/05/2005 17:35, MartinS wrote, > [quoted text clipped - 4 lines] > on file :-) The fact that Mainly Trains aren't a million miles away > from me may help delivery times! It is sometime since I have dealt with Mainly Trains as railway modelling has taken a back seat to work commitments. I would have no hesitation in recommending Dave Cleal - service second to none and goods often received remarkably quickly. Colin Antrobus subortna@hotmail.com >> On 24/05/2005 17:35, MartinS wrote, >> [quoted text clipped - 19 lines] > > Jumboman. > I'd like to mention the good service that I received from Mainly Trains > recently. [quoted text clipped - 5 lines] > > Received the goods today, Monday 23rd before 10am! Don't all retailers do this? 99.0% of our orders are shipped on the day they're received. John. On 27/05/2005 16:20, John Turner wrote, > Don't all retailers do this? Unfortunately not. I am still waiting for an order from someone who better remain nameless that was placed in May 2003. I know the order was received, but I'm assuming it won't turn up now :-( > 99.0% of our orders are shipped on the day they're received. And that is how it should be. (And to follow a previous thread, I extend the same courtesy to my eBay buyers!) SignaturePaul Boyd http://www.paul-boyd.co.uk/ http://www.ecsl-ltd.com/ > On 27/05/2005 16:20, John Turner wrote, > [quoted text clipped - 8 lines] > And that is how it should be. (And to follow a previous thread, I > extend the same courtesy to my eBay buyers!) I tend to find that there are examples of good service (orders delivered in two or three days after ordering) and bloody good service - example: I rang Mac's Models in Edinburgh desperate for some No11 packs of Kadee couplers on Monday early afternoon. The well wrapped parcel arrived early the following morning and I am at the opposite end of the country. Seriously impressed...... Any retailer that deals courtesly and quickly with my order can be assured that I will deal with them again and that is the way it should be. Regards John M Upton My Fotopic Collections: South Central/Southern, Model Railway & Other Rail Pictures: http://gallery39764.fotopic.net/ Bus Pics: http://gallery42239.fotopic.net/ I've had some excellent service recently from our own Mr John Turner, and also from Station-Master Direct (needed some new brushes). Both orders turned up the day after I placed my order. It's customer service like that, that keeps me loyal to them, and they will be my first point of contact when I need something else. That, combined with the very reasonable prices, and P&P charges. The main thing we all need to remember is that they also rely on the Royal Mail, even though they are often derided, they do delivery many things very quickly. Ian >>On 27/05/2005 16:20, John Turner wrote, >> [quoted text clipped - 29 lines] > Bus Pics: > http://gallery42239.fotopic.net/ > Unfortunately not. I am still waiting for an order from someone who > better remain nameless that was placed in May 2003. Why had he better remain nameless? If what you say is true I should have thought he had better be named? On 28/05/2005 21:38, Ed Callaghan wrote, > Why had he better remain nameless? If what you say is true I should have > thought he had better be named? Because his service is normally very good for stuff he has in stock. ...and the part in question is made by him, so this is not something that an external supplier can be blamed for. OK - it's etched numberplates! SignaturePaul Boyd http://www.paul-boyd.co.uk/ http://www.ecsl-ltd.com/ |
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