Model Forum / Radio Controlled / Water Models / January 2004

Please excuse the multi-post, but it's a multi-group question: has
anyone else had  less-than-sparkling quality control issues with
MegaTech products, especially recently? Out of the last three MegaTech
items I've sold (two Helichoppers and a Capitol Flyer), all three were
DOA when the customer got them home. All three were Christmas gifts,
which just makes it worse.

When I tried to call MegaTech customer service (trying to revive the
Capitol Flyer, which, among even more serious failures, had a large
toroidal coil that had broken off the circuit board and was rattling
around in the charger box), their phone system was completely down,
due to call volume. When I finally DID contact them, through a
combination of email, front-office calling, and prayer, they told me
to ship the items back to New Jersey -- at MY expense -- and they
would ship me replacements, after the defective items arrived. I chose
instead to return the items to my distributor for credit.

I still have a couple of SkyVectors on the shelf, but I'm seriously
considering pulling THEM as well, as selling customers junk is not my
idea of good business. If anyone else has had bad experiences with
MegaTech, I'd like to hear about them, either in the NGs or by private
email.

Thanks...

Bart Brown
Wings 'N Wheels Hobbies
Clinton, CT
wingswheels@sbcglobal.net